Automating the upgrade queue — ThreatConnect
February 2020 · from the workshop
As a Customer Success Engineer at ThreatConnect, I supported $3M in enterprise accounts on a threat-intelligence platform — and inherited an upgrade process that ran on email ping-pong.
Every SaaS upgrade meant a hand-scheduled dance: emails to find a window, manual reminders, a checklist nobody could see. Multiply by every customer on the roster and the team was spending real engineering hours on calendar administration.