Summary Staff Developer Advocate and Customer Success Engineer with 20+ years across cybersecurity, enterprise automation, and DevRel. I build practical, large-scale workflows—AI call analysis (link to video I created about this), YouTube sentiment pipelines, and end-to-end partner automation—and create clear technical content, including n8n benchmarks for enterprise setups. I’ve supported sizable sales opportunities and led webinars for broad audiences. Experience  | n8n Remote | Staff Developer Advocate | Aug 2024 – Present |
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- Designed and launched automated AI analysis workflows that process Customer Sales & Success calls at scale (3000+ analyzed), surfacing insights in a real-time dashboard for leadership and product teams.
- Built a YouTube monitoring automation that scrapes the entire platform for n8n-related content, generating real-time trend and sentiment analysis of product conversations.
- Automated the entire Expert Partner and Affiliate Partner Programs, from application intake to approval workflows using AI agents I built—significantly reducing manual overhead.
- Directly influenced millions of dollars in enterprise and cybersecurity sales by building demos, running technical interviews, and providing consultative automation guidance.
- Produced and hosted webinars attended by thousands of global participants, covering automation strategy, cybersecurity use cases, and AI-driven workflows.
- Created widely viewed video content benchmarking n8n across enterprise deployment models (single-main, queue-mode, multi-main) to support technical buyers and practitioners.
- Conducted extensive customer interviews and success stories, shaping n8n’s enterprise narrative and adoption playbooks.
- Managed over $7M in ARR across enterprise and government accounts, driving retention and expansion of XSOAR customers.
- Led technical deployments of SOAR playbooks and Python-based automations, delivering measurable reductions in incident response time.
- Partnered with Customer Success Managers to design and roll out new automation use cases tailored to client environments (SOC, incident response, threat hunting).
- Delivered hands-on enablement: customer onboarding, live training webinars, and custom playbook workshops to accelerate adoption.
- Built integrations with third-party security tools (CrowdStrike, ServiceNow, Splunk, Jira, etc.) to unify SOC workflows.
- Created repeatable internal processes using Google Apps Script and N8n to eliminate manual reporting and streamline success operations.
 | BlackCloak Remote | Client Success Specialist | Dec 2021 – Jun 2023 |
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- Developed a ChatGPT-based phishing analyzer MVP that utilizes sentiment analysis and NLTK token scrubbing to classify emails as phishing and protect user privacy when sending data to OpenAI's API.
- Experience working with Google APIs and comfortable in the API Console.
- Onboard 2-3 clients per day, with 5 commendations to date.
- Automated the entire client prep process, taking an hour-long process and reducing it to moments. This saved the company over 120 man-hours in the first 2 months of deployment.
- Automated process for adding secondaries to client meetings, meaning CSMs no longer need to dig through other departments' calendars to schedule an appointment. Now the system automatically selects those available based on their calendar availability. It has saved the company over 50 man hours in the first 2 months of production.
- Automated several weekly reports so they show up in Slack automatically, no follow-up needed.
- Manage over $3mm in customer accounts.
- Automated the entire SaaS upgrade process using Calendly & N8n platforms. This gave back our Customer Success team 1 hour per week per customer, and an average of 15 hours per week per customer success employee was saved.
- Automated the connection of our DevOps Team and Support Team Google sheets to our Customer relationship management software, eliminating the need for low-level data entry.
- Managed customer deliveries from beginning to end, utilizing Salesforce to help process our internal deliveries. Converted process to Kan-Ban and templated it out for other engineers to help process sales.
- Managed new customer training, leading remote training classes to help educate customers on how to use the platform. Created an entire internal 35 video training library for ThreatConnect customers to train customers on how to use our platform effectively.
- Lead live virtual bi-weekly 3-hour customer training webinars to help train customers and answer questions in a friendly enthusiastic environment.
- Helped customers on a daily basis integrating TAXII/STIX to the ThreatConnect platform.
- Worked with ThreatConnect to create custom integrations and have extensive experience with the following APIs: VirusTotal, Crowdstrike, Jira, FireEye, Forcepoint, Devo Cloud, N8n, and many more.
- Built WordPress website for a candidate running for Union President who won the campaign.
- Prioritizes company needs by working flexible hours and holidays, always demonstrating punctuality and a positive attitude.
- Received 10+ notes of commendation for outstanding service.
- Selected to join the Tablet Beta Experience program.
- Chosen to volunteer with Airline Ambassadors to assist with Children’s Medical Missions.
- Provides strategic direction in company management.
- Maintains customer computers remotely and onsite, with a special focus on customer training to enable clients to become self-sufficient.
- Built and deployed over 200 Wordpress websites. Experience with every layer of the stack, from database to apache server deployment.
- Manage the web hosting of 30+ organizations, running updates and fixes as needed.
- Designs and distributes print marketing and promotional materials for clients through various mediums, utilizing the Adobe Creative Suite to help design media that is engaging.
- Partnered with Witmark Marketing Agency for 10+ years to provide website development and hosting to clients.
- Volunteered with Mosaic Family Services to rebuild their website and provide continuing hosting and support to help the community.
- Continuing education and always seeking new ways to improve productivity using Skillshare and Trello project management systems.
- Managed team to create and deliver time-sensitive print and online advertising material.
- Created content and design for targeted marketing campaigns to over 80,000 clients, using a custom open-source email platform.
- Worked independently on special marketing strategies to meet fast-paced company-provided deadlines.
 | CitiCards Tucson, AZ | Bilingual Collection Specialist | Jun 2008 – Aug 2010 |
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- Work hand in hand with Hispanic clients to help resolve their credit card debt, and come to an agreement on their monthly payments.
- Collect an average of $3000.00 per day, from past due credit cards.
- Work with my coworkers as a team to meet our monthly group collection quota.
 | Intuit Tucson, AZ | QuickBooks Direct Sales Consultant | Aug 2004 – Feb 2006 |
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- Worked hand in hand with small business owners to determine what software was correct for them.
- Developed ways to streamline the process for creating opportunities and managing them, then trained a team of 13 co-workers in this process.
- Worked with QuickBooks® on a daily basis and became a QuickBooks® resource within my team, and helped others either on the phone as a technical specialist or just answering questions about the product.
- Earned multiple awards for helping out others within my team get a better grasp of their computers and with QuickBooks®.
Education Sahuarita High School
General Studies Jan 2001 – Jan 2004
High School Diploma | Skills JSON
Read & Write | JMESPath, JQ, n8n | HTML
Read & Write | | Python
Read & Edit | | JavaScript
Read & Edit | | APIs
Interaction | REST, GraphQL, Slack, Google, Trello, VirusTotal, ForcePoint, Devo, FireEye, Jira, Wave, Postman, n8n | Adobe Suite
Expert | Photoshop, Illustrator, Dreamweaver, GIMP | n8n
Expert | | ThreatConnect
Expert | | Atlassian
High Proficiency | Trello, Jira |
Interests 3D Printing
Prusa, Creality Drone Exploration
DJI Video Games
RPG, Roguelites, FPS, RTS Certifications CompTIA A+ Certified
CompTIA Awards Six Sigma Black Belt
Six Sigma Languages | English — Fluent | | | Spanish — Fluent | |
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