Skills

JSON
Read & Write

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JMESpath, JQ, n8n

HTML
Read & Write

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PYTHON
Able to Read & Edit

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JAVASCRIPT
Read & Edit

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APIs
Able to interact with the following APIs

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REST, GRAPHQL, Slack, Google, Trello, VirusTotal, ForcePoint, Devo, FireEye, Jira, Wave Invoicing, PostMan, N8n

Adobe Suite
Expert

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PhotoShop, Illustrator, DreamWeaver, Gimp

N8n
Expert

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Low Code Automation

ThreatConnect
Expert

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Trainer, API, Threat Intelligence, Threat Hunting

Atlassian Software
High Proficiency

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Trello, Jira

Interests

3d Printing
Prusa, Creality

Drone Exploration
DJI

Video Games
RPG, RogueLites, FPS, RTS

Certifications

COMPTIA A+ Certified
COMPTIA

Awards

Six Sigma Black Belt
Six Sigma

Languages

English
Fluent

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Spanish
Fluent

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Profiles

X (Twitter): djangelic

LinkedIn: djangelic

Summary

Staff Developer Advocate and Customer Success Engineer with over 20 years of industry experience across cybersecurity, enterprise automation, and developer relations.

Skilled at combining technical depth with storytelling to drive product adoption and customer success. Experienced in building large-scale automations, such as AI-driven call analysis (3,000+ customer calls processed), YouTube monitoring pipelines for real-time product sentiment, and full automation of partner/affiliate programs.

Proven track record of influencing millions of dollars in enterprise sales opportunities, hosting webinars attended by thousands, and creating widely viewed technical content benchmarking n8n at scale. Passionate about helping teams adopt automation to eliminate repetitive work and unlock innovation.

Experience

n8n
Staff Developer Advocate August 2024 - Present
Remote

https://n8n.io

• Designed and launched automated AI analysis workflows that process Customer Sales & Success calls at scale (3000+ analyzed), surfacing insights in a real-time dashboard for leadership and product teams.
• Built a YouTube monitoring automation that scrapes the entire platform for n8n-related content, generating real-time trend and sentiment analysis of product conversations.
• Automated the entire Expert Partner and Affiliate Partner Programs, from application intake to approval workflows using AI agents I built—significantly reducing manual overhead.
• Directly influenced millions of dollars in enterprise and cybersecurity sales by building demos, running technical interviews, and providing consultative automation guidance.
• Produced and hosted webinars attended by thousands of global participants, covering automation strategy, cybersecurity use cases, and AI-driven workflows.
• Created widely viewed video content benchmarking n8n across enterprise deployment models (single-main, queue-mode, multi-main) to support technical buyers and practitioners.
• Conducted extensive customer interviews and success stories, shaping n8n’s enterprise narrative and adoption playbooks.

Palo Alto Networks
Senior Customer Success Engineer, XSOAR June 2023 - August 2024
Remote

https://www.paloaltonetworks.com/

• Managed over $7M in ARR across enterprise and government accounts, driving retention and expansion of XSOAR customers.
• Led technical deployments of SOAR playbooks and Python-based automations, delivering measurable reductions in incident response time.
• Partnered with CSMs to design and roll out new automation use cases tailored to client environments (SOC, incident response, threat hunting).
• Delivered onboarding, live training webinars, and custom playbook workshops to accelerate adoption.
• Built integrations with third-party security tools (CrowdStrike, ServiceNow, Splunk, Jira, etc.) to unify SOC workflows.
• Created repeatable internal processes using Google Apps Script and N8n to eliminate manual reporting and streamline success operations.

BlackCloak
Client Success Specialist December 2021 - June 2023
Remote

https://blackcloak.io

• Developed a ChatGPT-based phishing analyzer MVP using sentiment analysis and NLTK token scrubbing to classify emails as phishing while protecting privacy.
• Experience working with Google APIs and comfortable in the API Console.
• Onboarded 2–3 clients per day; 5 commendations.
• Automated the entire client prep process—reduced an hour-long task to minutes (120+ hours saved in first 2 months).
• Automated adding secondaries to client meetings based on calendar availability (50+ hours saved in first 2 months).
• Automated weekly reports to post in Slack automatically.

ThreatConnect, Inc
Customer Success Engineer February 2020 - December 2021
Remote

https://threatconnect.com/

• Managed over $3MM in customer accounts.
• Automated SaaS upgrade process via Calendly & N8n; ~15 hours/week saved per CSM.
• Connected DevOps/Support Google Sheets to CRM; removed manual data entry.
• Managed deliveries end-to-end using Salesforce; introduced Kanban templates.
• Created a 35-video training library and led bi-weekly 3-hour training webinars.
• Integrated TAXII/STIX and multiple APIs (VirusTotal, CrowdStrike, Jira, FireEye, Forcepoint, Devo Cloud, N8n).

American Airlines
Flight Attendant October 2013 - February 2020
Dallas, TX USA

https://www.aa.com/

• Built WordPress site for a union presidential candidate who won.
• Worked holidays/flexible hours with punctuality and positive attitude.
• Received 10+ commendations for service.
• Selected for Tablet Beta Experience program.
• Volunteered with Airline Ambassadors for Children’s Medical Missions (trip to Paris, Île-de-France).

AZ Technology Solutions
Full-Stack Web Developer/Owner August 2007 - August 2024
Remote

https://aztechsol.com

• Provided strategic direction and management.
• Maintained client systems; emphasized training for self-sufficiency.
• Built/deployed 200+ WordPress sites; full-stack from DB to Apache.
• Managed hosting for 30+ orgs; updates and fixes.
• Designed print/digital materials using Adobe Creative Suite.
• 10+ year partnership with Witmark Marketing Agency.
• Volunteered with Mosaic Family Services for site rebuild/hosting.
• Ongoing learning with Skillshare; Trello for PM.

BrakeMax Care Care Centers
Senior Marketing Manager February 2010 - May 2012
Tucson, AZ USA

https://brakemax.com/

• Led team delivering time-sensitive print/online ads.
• Created campaigns to 80,000+ clients on an open-source email platform.
• Drove special marketing projects against tight deadlines.

CitiCards
Bilingual Collection Specialist June 2008 - August 2010
Tucson, AZ USA

https://www.citi.com/

• Worked with Hispanic clients to resolve debt and set payment plans.
• Collected ~$3,000/day on past-due cards.
• Collaborated to meet monthly team quotas.

Intuit
QuickBooks Direct Sales Consultant August 2004 - February 2006
Tucson, AZ USA

https://www.intuit.com/

• Guided small businesses to the right software.
• Streamlined opportunity creation; trained a 13-person team.
• Became a QuickBooks® resource/tech specialist for the team.
• Earned multiple awards for peer support and product mastery.

Education

Sahuarita High School
General Studies January 2001 - January 2004
High School Diploma